Frequently Asked Questions

Most brand identity projects run 4–8 weeks from discovery to final delivery, depending on scope. Website and product design engagements are scoped individually once we understand your requirements. We'll always give you a clear timeline before work begins.

We move through discovery, onboarding, strategy, design, and delivery — with clear milestones and check-ins at every stage. You can see our full step-by-step process on the About Us page.

Just a clear sense of your goals and a willingness to collaborate. We'll guide you through a structured discovery process to pull out everything else we need — you don't need a brief ready on day one.

We'll review your project details and get back to you to schedule a short discovery call. From there, we'll scope the project and send over a proposal.

Every brand's needs are different, so we don't use flat pricing — we scope and quote each project individually based on the engagement model that fits you best. Book a session with us and we'll walk you through options that match your budget and goals.

Not officially, but most of our engagements start from the Brand Starter tier upward. If you're not sure your project fits, reach out anyway — we'll tell you honestly.

Absolutely. Whether you need a light refresh or a full rebrand, we start with a brand audit to understand what's working, what isn't, and how to evolve it without losing the equity you've already built.

Yes. While we're based in Nairobi, we work with clients across and beyond East Africa. All our discovery calls, reviews, and hand-offs are designed to work smoothly online, wherever you're based.

Absolutely — we welcome studio visits by appointment. Send us a message or call ahead so we can make sure someone's free to meet with you.

We reply to every enquiry within 1–2 business days. For anything urgent, WhatsApp or call us directly and we'll get back to you the same day.